Frequently Asked Questions

 

HELP,  I AM HAVING TROUBLE LOGGING IN! 

Step 1: Confirm your login credentials.

  • Confirm¬†that the email address matches the email address associated with¬†your account. Login is case-sensitive.
  • To log in to MakerJayne programs, please go to this website¬†https://www.makerjayne.com/login¬†
  • Enter your email.
  • Enter your password.
  • (If you have forgotten your password, click Forgot Password, under the sign in box.)

Step 2: If you are still unable to log in, try resetting your password from the login page. Then try logging in again.

Step 3: You may be experiencing a browser or caching issue. Try logging in from a different browser.

If you have attempted to log in with a different browser, you may want to consider clearing your browser cache. Here are a few commonly used browsers and their support guides on how to clear their browser cache:

 

I FEEL BEHIND, WHAT SHOULD I DO? 

Remember, there is no ‚Äúbehind‚ÄĚ in Blossom! Be gracious¬†to yourself and allow yourself to go through the program at your own pace, whatever that may be. We always recommend starting with the¬†START HERE¬†module and going from there.

 

HOW CAN I CHANGE/UPDATE MY CREDIT CARD INFORMATION? 

  • Click here¬†for a video demonstration or follow the steps below:
  • After logging in, click on your Customer Avatar in the top right corner of the page.
  • Then, select¬†Settings¬†from the dropdown.
  • Click¬†Billing Info¬†in the top right corner of the page.
  • Click¬†the 3 Dots to the right of the current card and select Update Card.
  • Complete the prompt to enter the updated card information.
  • Then, click¬†Update Card¬†to apply and keep the changes.

 

HOW CAN I CANCEL MY BLOSSOM SUBSCRIPTION?

  • Log in to your account at¬†https://www.makerjayne.com/login
  • Click on your Customer Avatar in the top right corner of the page.
  • Select¬†Settings¬†from the dropdown.
  • Click¬†Billing Info¬†in the top right corner of the page.
  • Depending on the payment method used to purchase the Blossom membership, you can cancel your subscription as follows:

Stripe

  • Select the Cancel button.
  • After you click¬†Cancel, you will be prompted to confirm your cancelation.
  • Once confirmed, you will lose access to your Blossom subscription at the end of the current billing cycle.¬†

PayPal

  • Click¬†Manage Subscription in PayPal
  • You will then be redirected to your PayPal account in the Payments tab. If you are not logged in, you will be prompted to log in to your PayPal account.
  • Click¬†Payments¬†in the top menu.
  • Select¬†Manage automatic payments¬†under the "Automatic payments" section.
  • Select the merchant whose agreement they want to cancel in the left sidebar.
  • Click the¬†Cancel¬†button.
  • Confirm your wish to cancel and click¬†Cancel Automatic Payments:
  • Once confirmed, you will lose access to your Blossom subscription at the end of the current billing cycle.¬†

You can view your canceled subscription and Blossom access end date in your MakerJayne account under Billing Information. 

 

WHY AM I HAVING TROUBLE WATCHING VIDEOS ON MY MOBILE DEVICE/SMARTPHONE?

We always suggest watching video from your home computer using Google Chrome as your browser. If you do not have a home computer, you can download the Kajabi app (this is the app that our platform is hosted on) for your smartphone.

For Android users: download from Google Play or click here

For iPhone/iPad users: download from the App store or click here

 

WHY AM I HAVING TROUBLE ACCESSING THE BLOSSOM COMMUNITY ON MY MOBILE DEVICE/SMARTPHONE?

For the best user experience, we always suggest accessing the Blossom Community from your home computer using Google Chrome as your browser. If you do not have a home computer, you can download the Kajabi Community app (this is the app that our platform is hosted on) for your mobile device.

For Android users: download from Google Play or click here

For iPhone/iPad users: download from the App store or click here